We start by guaranteeing that our plants are healthy when purchased, true to name, up to grade, and will survive at high-alitutde with proper planting and care. Be sure to follow the instructions on our Planting Guide carefully and check out the Plant Page for each of your plants to ensure the altitude of the planting area suits your plant picks and to give your plants the best chance of survival and success. If you should need to initiate our warranty, please read below carefully.

 

 

 

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Plants and merchandise (non-plant material) being returned must be in new condition, not opened, and in saleable condition within 10 days of purchase.  All returns MUST be accompanied by a receipt. 

 

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STEP 1

Our goal is to help you help your plant thrive! And plants are far more resilient than we know! Don’t give up on your developing root system before sharing photos of the plant so we can help diagnose the problem. Before removing your plant from the ground, at the first sign of distress send photos to hello@plantrootbloom.com

 

Please send the following three photos:

1. Close-up of the leaves or problem area.

2. Medium distance that shows the growth habit.

3. Full-length shot showing the base of the trunk and the plant in context.

 

STEP 2

Our plant care experts will evaluate the plant based on the photos. If the problem is treatable we will recommend the best course of action to help your plant thrive!

 

If the problem is not treatable we will process store credit for the full purchase price of the item if accompanied by a receipt.

 

STEP 3

A merchandise credit, not to exceed the purchase price, will be issued one time to the original purchaser of the plants which do not survive the guarantee period. You must have the plant(s) or a photo and original register receipt(s). Delivery costs are not covered. 

 

You may try again with the same plant or choose a different plant. The replacement plant is not covered by a warranty.

 

 

TREES + SHRUBS

Guaranteed 30 days from date of purchase or 1 year with the addition of a Resilient Roots Kit at the time of purchase. Store credit will be issued if a hardy tree or shrub planted properly in the ground fails within one year from the date of purchase. (Trees and shrubs used in container plantings are guaranteed for 30 days from date of purchase).

 

ROSES + PERENNIALS

Guaranteed 30 days from date of purchase or 1 year with the addition of a Resilient Roots Kit at the time of purchase. Store credit will be issued if a hardy perennial planted properly in the ground fails within 90 days from the date of purchase.

 

ANNUALS, INDOOR PLANTS, SEEDS + BULBS

Guaranteed 30 days from date of purchase. Store credit will be issued if a properly cared for annual plant, indoor plant, seed, or bulb fails within 30 days from the date of purchase.

 

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SOME FINE PRINT

 

We shall not be liable for plants that do not survive or are damaged due to improper planting or watering, incorrect plant protection, transportation, insects, animals, branch die-back or breakage, improper garden placement, failure to blossom or other acts of nature, water bans, drought, winterkill, salt damage, and damage from extreme weather. We do not guarantee rooftop gardens, plants which have been put into containers or that have been left to overwinter in pots. We reserve the right to refuse a refund if we feel the plant is capable of recovering after proper care, some plants require a transition period and will return to full health after recovery. Plants marked down for clearance or on special are not covered by our guarantee policy.