1) Information We Collect

We may collect the following categories of information:

Information you provide

• Contact details: name, email address, phone number, shipping/billing address

• Order and account details: items purchased, order history, communications with us

• Bookings and inquiries: appointment/service details and messages you submit

• Forms and subscriptions: information you enter into forms, surveys, or newsletter sign-ups

Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and approximate location derived from IP

• Cookies and similar technologies: used for site functionality, analytics, and remembering preferences

Payment information

• Payments are processed by our payment providers. We do not store full payment card numbers. We may receive limited payment-related details (such as payment status and transaction identifiers).

 

2) How We Use Your Information

We use your information to:

• Process and fulfill orders (including shipping, returns, and customer support)

• Provide and manage bookings/services

• Communicate with you about orders, bookings, and account-related messages

• Send marketing emails if you opt in (you can unsubscribe anytime)

• Improve our website, products, and customer experience

• Detect, prevent, and address fraud, abuse, or security issues

• Comply with legal obligations and enforce our terms

 

3) How We Share Your Information

We may share information with:

• Service providers that help us operate our business (e.g., website hosting, ecommerce platform services, analytics, email delivery, customer support tools)

• Payment processors to complete transactions

• Legal/Compliance when required by law, subpoena, or to protect rights, safety, and security

• Business transfers if we are involved in a merger, acquisition, or sale of assets

We do not sell your personal information.

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4) Cookies & Analytics

We use cookies and similar technologies to operate our site and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

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5) Marketing Communications

If you opt in to receive marketing emails, you can unsubscribe at any time using the link in our emails. Even if you opt out of marketing, we may still send transactional messages (e.g., order confirmations, shipping updates, booking confirmations).

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6) Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

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7) Security

We take reasonable administrative, technical, and physical measures to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

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8) Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to the personal information we hold about you

• Request correction or deletion of your personal information

• Opt out of certain processing (including marketing)

• Request information about how we share and use your data

To make a request, contact us using the information below. We may need to verify your identity before fulfilling requests.

California notice (CCPA/CPRA):
California residents may have additional rights, including the right to know, delete, and correct personal information, and the right to opt out of “sale” or “sharing” of personal information (as those terms are defined by law). We do not sell personal information.

 

9) Children’s Privacy

We do not knowingly collect personal information from children.

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10) Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of those third parties.

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11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

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12) Contact Us

Darling Roots

29841 Fir Drive
Evergreen, Colorado, USA
Email: hello@plantrootbloom.com
Phone: (720) 384-5419